| Re: Bath's Lansdown Park and Ride 19/10/25 Posted by Mark A at 14:29, 28th October 2025 |     |
So... caught up in this, a close friend was moved to write to Firstbus, pointing out succinctly what had gone wrong, the number of passengers affected (probably several hundred if not more) with the thought that First could use the information to take precautions that it didn't happen again. The response from Firstbus hasn't addressed the feedback in any way & is therefore actually aggravating - pasted below.
What's needed here is an acknowledgement that what specifically happened should not have, followed by '... and we're doing x and y to address this.
Mark
Thank you for contacting First Bus. I am sorry you have experienced a problem with our services.
We continue to plan our networks on an ongoing basis using the latest real-time data and technology available, balancing customer demand and resource to deliver reliable services.
Other factors that impact the running of a service may include driver & vehicle availability. The punctuality of a service may be impacted by traffic conditions, weather conditions or vehicle breakdowns.
A service would only ever been cancelled as a last resort.
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You will need to enter the code when you are buying your ticket before you choose a payment method. The section to enter the code should appear in green text under the “Secure checkout” banner. Your voucher code is: (UDFKNZSWGW) and is until 15th December 2025.
Please note, the code can only be redeemed against one ticket. If the ticket you are purchasing is less than £5 then the full amount will be discounted, but the code cannot be used again to receive a further discount for the remaining balance.
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First Bus National Contact Centre
| Bath's Lansdown Park and Ride 19/10/25 Posted by Mark A at 15:48, 19th October 2025 | |
Oops, Milsom Street closed for roadworks so the P&R on its usual alternative stop in Queens Square. So far so good, but with Milsom Street reopened the service has reverted to its usual Milsom Street Stop. (The returning customers, however, are waiting for the bus up the hill in a long rain-soaked queue at the Queens Square stop...)
Mark
