| Re: Cyber-attack causes delays at Heathrow and other European airports - 20 Sep 2025 Posted by Chris from Nailsea at 16:20, 21st September 2025 |     |
An update, from the BBC:
Heathrow warns of second day of disruption after cyber-attack
Air travellers are facing another day of disruption at several European airports including Heathrow, after a cyber-attack knocked out a check-in and baggage system.
There were hundreds of delays on Saturday after the software used by several airlines failed, with affected airports boarding passengers using pen and paper.
Brussels Airport said it had "no indication yet" when the system would be functional again and had asked airlines to cancel half their departing flights for Monday.
RTX, which owns software provider Collins Aerospace, said it was "aware of a cyber-related disruption" to its system in "select airports" and that it hoped to resolve the issue as quickly as possible.
It identified its Muse software - which allows different airlines to use the same check-in desks and boarding gates at an airport, rather than requiring their own - as the system that had been affected. The company has yet to disclose what went wrong or how long it expects the outage to last, but said on Sunday it will "provide details as soon as they are available".
Brussels Airport said only manual check-in and boarding are possible "due to a cyberattack against Collins Aerospace". It added disruption would continue into Monday "because Collins Aerospace is not yet able to deliver a new secure version of the check-in system".
Heathrow said on Sunday that efforts to resolve the issue were ongoing. It declined to say whether or not the issue was a cyber attack. It apologised to those who had faced delays but stressed "the vast majority of flights have continued to operate", urging passengers to check their flight status before travelling to the airport and arrive in good time.
The BBC understands around half airlines flying from Heathrow were back online in some form by Sunday - including British Airways which has been using a back-up system since Saturday.
There have already been more cancellations across Heathrow, Berlin and Brussels so far on Sunday than throughout Saturday, according to flight data firm Cirium, though not all of these are due to the cyber-attack.
There were hours-long queues on Saturday and some 47% of Heathrow's departing flights were delayed, according to flight tracker FlightAware. Additional staff were at hand in check-in areas to help minimise disruption.
By Sunday afternoon, FlightAware data showed the number of delayed flights from Heathrow had fallen from levels seen on Saturday.
Virgin Atlantic, which operates from Heathrow, said it was "aware of a technical issue impacting check-in systems at a number of airports including London Heathrow which may result in some delays to departures". It added that "currently all Virgin Atlantic flights are scheduled to depart as planned".
(BBC article continues)
Air travellers are facing another day of disruption at several European airports including Heathrow, after a cyber-attack knocked out a check-in and baggage system.
There were hundreds of delays on Saturday after the software used by several airlines failed, with affected airports boarding passengers using pen and paper.
Brussels Airport said it had "no indication yet" when the system would be functional again and had asked airlines to cancel half their departing flights for Monday.
RTX, which owns software provider Collins Aerospace, said it was "aware of a cyber-related disruption" to its system in "select airports" and that it hoped to resolve the issue as quickly as possible.
It identified its Muse software - which allows different airlines to use the same check-in desks and boarding gates at an airport, rather than requiring their own - as the system that had been affected. The company has yet to disclose what went wrong or how long it expects the outage to last, but said on Sunday it will "provide details as soon as they are available".
Brussels Airport said only manual check-in and boarding are possible "due to a cyberattack against Collins Aerospace". It added disruption would continue into Monday "because Collins Aerospace is not yet able to deliver a new secure version of the check-in system".
Heathrow said on Sunday that efforts to resolve the issue were ongoing. It declined to say whether or not the issue was a cyber attack. It apologised to those who had faced delays but stressed "the vast majority of flights have continued to operate", urging passengers to check their flight status before travelling to the airport and arrive in good time.
The BBC understands around half airlines flying from Heathrow were back online in some form by Sunday - including British Airways which has been using a back-up system since Saturday.
There have already been more cancellations across Heathrow, Berlin and Brussels so far on Sunday than throughout Saturday, according to flight data firm Cirium, though not all of these are due to the cyber-attack.
There were hours-long queues on Saturday and some 47% of Heathrow's departing flights were delayed, according to flight tracker FlightAware. Additional staff were at hand in check-in areas to help minimise disruption.
By Sunday afternoon, FlightAware data showed the number of delayed flights from Heathrow had fallen from levels seen on Saturday.
Virgin Atlantic, which operates from Heathrow, said it was "aware of a technical issue impacting check-in systems at a number of airports including London Heathrow which may result in some delays to departures". It added that "currently all Virgin Atlantic flights are scheduled to depart as planned".
(BBC article continues)
| Cyber-attack causes delays at Heathrow and other European airports - 20 Sep 2025 Posted by Chris from Nailsea at 12:57, 20th September 2025 | |
From the BBC:
Heathrow is among several European airports hit by a cyber-attack affecting an electronic check-in and baggage system.
The airport warned of possible delays due to a "technical issue" affecting software provided by Collins Aerospace to several airlines.
Brussels Airport said a cyber-attack on Friday night meant passengers were being checked in and boarded manually, while Berlin's Brandenburg Airport also reported longer waiting times due to the problem.
RTX, which owns Collins Aerospace, said it was "aware of a cyber-related disruption" to its system in "select airports" and that it was working to resolve the issue as quickly as possible.
The company added: "The impact is limited to electronic customer check-in and baggage drop and can be mitigated with manual check-in operations."
It said the attack hit its Muse software - which allows different airlines to use the same check-in desks and boarding gates at an airport, rather than requiring their own.
The BBC understands that British Airways is operating as normal using a back-up system, but that most other airlines operating from Heathrow have been affected.
(BBC article continues)
The airport warned of possible delays due to a "technical issue" affecting software provided by Collins Aerospace to several airlines.
Brussels Airport said a cyber-attack on Friday night meant passengers were being checked in and boarded manually, while Berlin's Brandenburg Airport also reported longer waiting times due to the problem.
RTX, which owns Collins Aerospace, said it was "aware of a cyber-related disruption" to its system in "select airports" and that it was working to resolve the issue as quickly as possible.
The company added: "The impact is limited to electronic customer check-in and baggage drop and can be mitigated with manual check-in operations."
It said the attack hit its Muse software - which allows different airlines to use the same check-in desks and boarding gates at an airport, rather than requiring their own.
The BBC understands that British Airways is operating as normal using a back-up system, but that most other airlines operating from Heathrow have been affected.
(BBC article continues)
