| Govia Thameslink Railway Posted by Chris from Nailsea at 22:51, 17th April 2026 |     |
From the BBC:
Train fares will not increase this year, Govia says
Louis Rambaud, chief customer officer for Govia, has been answering questions on BBC Radio Sussex
As Govia Thameslink Railway prepares for renationalisation on 31 May, the company's chief customer officer shared his vision for the future with BBC Radio Sussex.
Louis Rambaud has worked in countries including his native France, as well as Germany, the Netherlands and now the UK.
He talked about what renationalisation meant for the company and commuters, as well as its current services including ticket prices, customer satisfaction and relationship with employees.
The future was bright for commuters, he said, but people who talked to BBC Sussex about their experience on services, said more could be done.
(BBC article continues)
Louis Rambaud, chief customer officer for Govia, has been answering questions on BBC Radio Sussex
As Govia Thameslink Railway prepares for renationalisation on 31 May, the company's chief customer officer shared his vision for the future with BBC Radio Sussex.
Louis Rambaud has worked in countries including his native France, as well as Germany, the Netherlands and now the UK.
He talked about what renationalisation meant for the company and commuters, as well as its current services including ticket prices, customer satisfaction and relationship with employees.
The future was bright for commuters, he said, but people who talked to BBC Sussex about their experience on services, said more could be done.
(BBC article continues)
| Re: Govia Thameslink Railway Posted by Bob_Blakey at 07:59, 18th April 2026 | |
Something of a non-story given that the rail fare freeze was a government (DfT) decision?
| Re: Govia Thameslink Railway Posted by grahame at 11:27, 5th May 2026 | |
From my mailbox ...
Dear Graham,
From 2am on 31 May 2026, as part of the planned transition to public ownership, Govia Thameslink Railway Limited (GTRL) - which operates four brands: Thameslink, Great Northern, Southern and Gatwick Express - will transfer to a new company, Thameslink Southern Great Northern Limited (TSGNL). Although the legal operator is changing, you'll continue to see the same Southern Railway services, and the same teams running your trains.
Responsibility for your personal data will transfer from Govia Thameslink Railway Limited to TSGNL. This is a legal change only - your data will continue to be handled in the same systems, by the same teams, and used for the same purposes.
You don't need to take any action now. The updated privacy notice for Southern will be published on 1 June 2026.
Our reasons for collecting and using your data remain unchanged. The new operator will also have some additional responsibilities - such as the Freedom of Information Act - but these won't affect how your data is used day to day.
From 2am on 31 May 2026, as part of the planned transition to public ownership, Govia Thameslink Railway Limited (GTRL) - which operates four brands: Thameslink, Great Northern, Southern and Gatwick Express - will transfer to a new company, Thameslink Southern Great Northern Limited (TSGNL). Although the legal operator is changing, you'll continue to see the same Southern Railway services, and the same teams running your trains.
Responsibility for your personal data will transfer from Govia Thameslink Railway Limited to TSGNL. This is a legal change only - your data will continue to be handled in the same systems, by the same teams, and used for the same purposes.
You don't need to take any action now. The updated privacy notice for Southern will be published on 1 June 2026.
Our reasons for collecting and using your data remain unchanged. The new operator will also have some additional responsibilities - such as the Freedom of Information Act - but these won't affect how your data is used day to day.
Noting the "FOI" comment. I guess that means that once our local TOC is government run, we may have another route to finding out information (usually after the act, sadly) as well as having somewhat less of the query redirection / responsibility attribution when questionable things come to light
| Re: Govia Thameslink Railway Posted by Ralph Ayres at 11:51, 5th May 2026 | |
No mention of Gatwick Express in that new legal name, adding further to the scope for confusion about which tickets are valid on which trains between Victoria and Gatwick. There is an argument put forward by some that Gatwick Express is not a separate operator and as nothing more than a brand should not (indeed under current legislation cannot) have higher-priced tickets. Looked at from a different angle, it makes sense to encourage passengers with lots of luggage to travel on properly designed trains with plenty of luggage space from dedicated platforms at either end of the journey, to avoid them cluttering up less suitable commuter trains, and pricing people off those trains helps no-one.
The current confusion isn't helped by Gatwick Express branded trains popping up in such inappropriate places as Littlehampton!
| Re: Govia Thameslink Railway Posted by Chris from Nailsea at 14:12, 5th May 2026 | |
... in such inappropriate places as Littlehampton!
I rather think the residents of Littlehampton would take umbrage at the suggestion that they live in an inappropriate place.
